Return Period

Customers may return products within 30 days of receiving their order.

To be eligible for a return:

  • The item must be unused and in its original condition
  • Proof of purchase is required

Returns requested after 30 days from delivery may be refused.

EU Right of Withdrawal

If you are a consumer residing in the European Union, you have the legal right to withdraw from your purchase within 14 days without giving any reason, in accordance with EU consumer protection law.

MadeByBarry voluntarily extends this period to 30 days.

To exercise your right of withdrawal, you must notify us within 30 days of receiving the goods by contacting us.

You may use a clear written statement indicating your decision to return the product.

Return Shipping Costs

The customer is responsible for the cost of return shipping unless:

  • The item was received damaged
  • The wrong product was delivered
  • The product is defective upon arrival

We recommend using a tracked shipping service, as we cannot guarantee receipt of returned items.

Return shipping costs are non-refundable.

Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.

If approved:

  • The refund will be processed within 14 days
  • The refund will be issued using the original payment method
  • Original shipping costs are non-refundable unless required by law

We may withhold the refund until we have received the goods back or until you provide proof of return shipment.

Damaged or Defective Products

If your product arrives damaged or defective:

  • Contact us within 7 days of delivery
  • Provide photos of the issue

We will offer either:

  • A replacement
  • A repair (if applicable)
  • A refund

Return shipping costs for defective items will be reimbursed.

Non-Returnable Items

The following items cannot be returned:

  • Custom-made or personalized products
  • Items damaged due to misuse
  • Products showing clear signs of use
  • Minor cosmetic layer lines are inherent to 3D printing and not considered defects
  • Minor color variations may occur due to filament batches

If your products are customized (e.g., special designs, personalized braille layouts), this clause is especially important.

International Orders

For orders shipped outside the European Union:

  • Import duties and taxes are non-refundable
  • Return shipping costs remain the responsibility of the customer
  • Customs fees incurred during return shipment are the customer’s responsibility

If a shipment is refused by the customer and returned to us, we may deduct return shipping and customs costs from the refund.

How to Start a Return

To initiate a return, contact us using the contact form.

Please include:

  • Order number
  • Full name
  • Reason for return

We will provide return instructions.